Vitelty’s Powerful Customer Portal
Vitelity’s powerful customer portal is your tool for managing all aspects of your Vitelity account. Customers can easily manage and provision all aspects of our products and services.
Within the Vitelity portal, you will be able to:
- Order Toll Free/Local DIDs (telephone numbers)
- Set up DID routing
- Change your password
- Virtual PRI (unlimited channels) management
- Add & update E911
- Enable SMS
- Create sub-accounts
- Order vFAX services
- Submit & track LNP (port) requests
- Download CDRs (Call Detail Records)
- Enable Auto-Replenishment
- Set up & listen to voicemails
- Set up Call Forwarding
- Make a payment using your credit card or PayPal
- Activate CNAM on your DID(s)
- Request custom voice prompts
- Set DID, Server, and credit card failover
- Open & manage support tickets
- End user billing (wholesale)
- Setup free in-network calling
Local Number Portability (LNP)
Vitelity’s user portal offers a quick and easy way to port your customers local and toll free numbers. Our LNP department processes thousands of requests per month and we scrub every request to ensure acceptance by our upstream carriers. Vitelity also offers bulk DID porting services for 25+ numbers.
On the rare occasion that you need technical assistance, we have a knowledgeable staff of trained professionals available to quickly address and resolve your issues. We provide several methods for contacting support as well as an automated response system that notifies you in the event of a problem. Our live support hours vary, so contact your sales representative for more information.
Note: Wholesale customers also enjoy a dedicated account manager for escalations, account questions and new product updates.