Support
Connect With An Expert
Vitelity’s customer support team is among the best in the business. Each associate goes through an extensive training program prior to answering live support calls and responding to support tickets. If you ever need to engage our support team, you will be assisted by a professional, courteous, and knowledgeable individual who has one goal in mind…to help you, the customer.
Telephone Support:
(888) 898-4835 (inside US)
(303) 997-2300 (outside US)
Monday – Friday
7:00 AM – 5:30 PM MST
| Technical Support Center (TSC) Escalation List | Porting & Number Management Escalation List |
| Level 1: 888-898-4835 | Level 1: 888-898-4835 |
| Level 2: Johanna Jungbauer Manager, TSC Tier I E: johanna.jungbauer@inteliquent.com T: 303.997.2339 |
Level 2: Tyra Whitehead Senior LNP Specialist E: tyra.whitehead@inteliquent.com T: 217.862.1952 |
Level 3: David Pearson Manager, TSC Tier II E: david.pearson@inteliquent.com T: 952.230.4945 |
Level 3: Ben Fullerton Sr. Manager, Portability Ops E: ben.fullerton@inteliquent.com T: 406.532.3603 |
Level 4: Robyn Lorenz Senior Manager, TSC E: robyn.lorenz@inteliquent.com T: 720.639.8637 |
Level 4: Mandy Cerise-Richards Director, Portability Ops E: mcrichards@inteliquent.com T: 406.532.3611 |
Level 5: Eric Nelson Director, NOC E: eric.nelson@inteliquent.com T: 815.508.0610 |
Level 5: Bryan Bethea VP, Service Delivery E: bryan.bethea@inteliquent.com T: 850.407.4444 |
Level 6: Mary Tuten COO E: mary.tuten@inteliquent.com T: 303.226.5984 |
Level 6: Mary Tuten COO E: mary.tuten@inteliquent.com T: 303.226.5984 |